Rimba Putri, Imram Radne and Ardhi Utama, Saktya Yudha and Hidayati, Eni (2019) Differences in Customers Satisfaction Level Towards Online Registration System and Direct Registration System at RSUP Sardjito Yogyakarta’s Outpatient Ward. In: THE FIRST ASIA – PASIFIC PARTNERSHIP ON HEALTH AND NUTRITION IMPROVEMENT (APHNI) CONFERENCE, 3 OKTOBER 2019, YOGYAKARTA.
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Text (THE FIRST ASIA – PASIFIC PARTNERSHIP ON HEALTH AND NUTRITION IMPROVEMENT (APHNI) CONFERENCE)
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Abstract
Background: The development of technology and information affects various aspects, one of them is health service, the so-called e-health. One of the ways of e-health implementation is the online registration, that is applied along with direct registration. The aim of this service is customer satisfaction, which is according to the minimum standard of service; the level of satisfaction is more than 90%. It is expected that with the use of an effective and efficient registration system, and a minimum wait time, patients’ satisfaction level will be increased. Objectives: To determine the differences in customers’ satisfaction level towards online registration system and direct registration system at Dr. Sardjito General Hospital Yogyakarta’s Outpatient Ward. Methods: This is a quantitative research with a cross sectional approach. The samples in this research were 100 respondents who were divided into two groups, namely online registration group and direct registration group, each consists of 50 people, the samples were selected using an accidental sampling technique. The data collected were analyzed using a chi-square statistics test. Results: In terms of satisfaction level, the online registration group achieved 62% satisfied respondents and 38 unsatisfied respondents. In the direct registration group, there were 46% customers who were satisfied, and 54% respondents unsatisfied. The chi-square test results showed a p value = 0.108 (p<0.05). Conclusions: There were no differences in customers’ satisfaction level towards online registration system and direct registration system. Keywords: Customer Satisfaction; Online Registration System; Direct Registration System; E-Health
| Item Type: | Conference or Workshop Item (Paper) |
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| Additional Information: | Publisher: Faculty of Health Sciences Alma Ata University Jl. Brawijaya 99, Yogyakarta 55183 Telp : (+62274) 434 2288,(0274) 434 2270 Email : uaa@almaata.ac.id ISBN: 978-623-223-055-2 |
| Subjects: | ILMU ILMU KESEHATAN > ADMINISTRASI RUMAH SAKIT ILMU ILMU KESEHATAN > ADMINISTRASI RUMAH SAKIT > RA0421 Public health. Hygiene. Preventive Medicine |
| Divisions: | FAKULTAS ILMU-ILMU KESEHATAN > ADMINISTRASI RUMAH SAKIT |
| Depositing User: | Awan Megantoro AMd |
| Date Deposited: | 19 Aug 2020 03:40 |
| Last Modified: | 19 Aug 2020 03:40 |
| URI: | http://elibrary.almaata.ac.id/id/eprint/1917 |
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